BroadX summary

BroadX provides broadband sales tools that combine an ISP e-commerce platform, broadband sales chat, and broadband agent sales tools. Its broadband e-commerce software and ISP sales software share serviceability, eligible offers, and broadband order entry while keeping provider systems the source of truth. Installation and status capabilities depend on the connected provider.

HomeSales Tools

Every way to sell broadband. One connected platform.

BroadX brings e-commerce, website sales chat, and agent-assisted ordering together in one sales platform.

Give customers the flexibility to shop independently or work with a representative, while connecting each sale to the same serviceability, offers, order workflows, and provider systems.

Explore the sales tools Talk to BroadX
1E-commerceCustomer shops online
2Sales ChatGuided website selling
3Agent ToolsRepresentative-assisted sales
BXBroadXServiceability · Offers · Orders · Attribution
ISPProvider OSS/BSSYour systems remain the source of truth

Meet customers wherever they're ready to buy.

Some customers want to order online. Others prefer a guided conversation or help from a sales representative.
BroadX gives you the tools to support all three, without building disconnected sales systems.

E-commerce

A broadband storefront built for your website.

Let customers enter an address, explore your approved plans, and complete an order request through an ISP-branded checkout.

See E-commerce

Sales Chat

A conversation that moves customers toward an order.

Add a branded sales assistant to your website that guides visitors through address qualification, available plans, and an order request.

See Sales Chat

Agent Tools

Connected selling for your team and partners.

Equip representatives with address-level serviceability, eligible offers, and order-entry tools that retain the original sales source.

See Agent Tools

See the sales experience with your brand.

Explore e-commerce, website sales chat, and agent tools with live provider and offer results from Radius. Checkout steps are previews.

Customize the preview with your company name, color, font, and logo.

Live availability · Preview checkout

Self-service checkout for your ISP website. Customers qualify their address, review eligible plans, and continue through order and installation steps in a branded checkout experience.
Customize your brandName, color, font & logo

Your ISP
Online checkout
  1. Address
  2. Plan
  3. Details
  4. Installation
  5. Review

Check availability at your address.

Find the right plan from Your ISP. Your address comes first.

Provider availability comes from Radius.
Source: ISP websiteDemo only. No orders or payments are sent.

One platform. Choose the sales experience that fits your customer.

Explore system integrations

Built for the way broadband is sold.

Unlike traditional retail, broadband sales begin with service availability.

BroadX connects the service address to eligible offers, supported installation workflows, and the provider systems that fulfill the order, regardless of which sales tool the customer uses.

Qualify the address first.

Check serviceability at the customer location before presenting eligible internet plans or submitting an order.

Show the offers the provider approves.

Present the right plans, speeds, pricing, and supported promotions for the service address and sales workflow.

Keep the provider workflow intact.

Send orders into supported provider systems while maintaining visibility into the originating sales source.

Three sales tools. One connected stack.

Deploy the sales experiences that fit your business while keeping the infrastructure behind them consistent.

BroadX connects customer-facing workflows to the data and systems needed to qualify service, present offers, and process orders.

✓

ISP-branded experiencesKeep your company identity front and center across supported customer-facing sales tools.

✓

Address-level serviceabilityQualify locations before presenting plans or creating orders.

✓

Eligible offers and pricingDisplay the products, speeds, and promotions supported for each customer and sales context.

✓

Order and installation workflowsCapture order details and connect to available installation and fulfillment processes.

✓

Source attribution and reportingMaintain visibility into the website, representative, or partner that originated a sale.

Your billing system stays the source of truth.

BroadX connects sales experiences to supported provider systems for serviceability, offers, orders, installation, and status.

Keep your existing technology stack while expanding how customers and representatives complete sales.

SonarBroadband sales and order workflow integration SplynxProvider workflow integration path UISPProvider workflow integration path VISPProvider workflow integration path CDGProvider workflow integration path CommSoftComing soon
Explore all integrations →

Broadband Sales Tools FAQs

What sales tools does BroadX provide?

BroadX provides ISP-branded e-commerce, website sales chat, and agent-assisted sales tools. These experiences connect to shared infrastructure for serviceability, eligible offers, order entry, and source attribution.

Can I add BroadX e-commerce to my existing website?

BroadX supports provider-first e-commerce experiences designed to fit ISP websites and existing provider workflows. The implementation depends on your website and connected systems.

Does BroadX display competing providers on my ISP website?

No. ISP-branded e-commerce shows eligible offers from the provider operating that website. Multi-provider shopping belongs in authorized partner and comparison-channel experiences.

How does the website Sales Chat work?

Sales Chat is a structured, ISP-branded conversational assistant that guides website visitors through availability, offers, and order requests. It can also route support-related inquiries to the provider's designated contacts.

Can internal representatives and channel partners use BroadX?

Yes. BroadX supports assisted selling, including sales-link workflows that allow authorized partners to qualify service and submit supported orders with source attribution.

Does BroadX replace our billing software?

No. Your provider OSS/BSS remains the source of truth for customer accounts and service fulfillment. BroadX connects selling experiences to supported provider workflows.

Do all three tools use the same integrations?

They are designed around shared BroadX infrastructure, but the capabilities available in each experience depend on the provider, enabled features, and integration support.

Connect every way you sell broadband.

Bring online checkout, guided website sales, and assisted ordering together with BroadX.

Let's discuss the right sales tools for your operation and how they connect to your existing systems.

Discuss your sales strategy →Explore integrations →